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A look inside the Customer Service Department at Shields of Strength Since the inception of Shields of Strength in 1996, customer satisfaction has always been at the top of our priority list. We guarantee our products and our pledge is 100% customer satisfaction. We want our customers to know they can come to us anytime if something does not seem right with your purchase.  We are here to serve you, provide advice, resolve shipping problems, exchange and/or replace items to ensu …