Shields of Strength Guarantee
Our prayer is that Shields of Strength will serve as a reminder of God's Word. We 100% guarantee all stainless steel jewelry for a lifetime. Gold plated jewelry is plated heavily with real gold and is warrantied for 1 year from the date of purchase. If an items does not meet your expectations, please call us at 1-800-326-7882.
Returns & Exchanges
For all returns and exchanges, we recommend you ship your merchandise using UPS, FedEx or U.S.Mail.
If you need to return an item, simply login to your account, view the order using the "Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For new unused items, we will exchange the item or provide a refund. For used items with a defect, we will provide a replacement item.
For a Refund or Exchange, send your item to the following address: Shields of Strength, 3955 N. Major Dr., Beaumont, TX 77713
In the package, include your name, order number, and a short note explaining the reason for the return.
For refunds, we will issue a credit on the card used for the purchase.
For used items with a defect, we will send a replacement. If you have any questions, please call us at 800-326-7882. We appreciate and value you.
**Please note that any orders placed after 2pm CST will be processed the following business day.** If it is placed after 2pm on Friday, that order will not be processed until the following Monday. This includes all expedited shipping options.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
**First Class Mail International Parcels will take 6-8 weeks for delivery**
***Express Mail International Flat Rate Envelope will take 5-10 business days***
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
All shipping methods are calculated based on Business Days. Weekend days and Holidays, do not count when calculating shipping days. For instance, if 2-Day Air shipping is selected on a Thursday, the estimated date of deliver is Monday. The shipping days are Friday and Monday.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For international orders, there may be a customs charge depending on the import laws of the receiving country. If your nation charges a customs fee it will be in addition to shipping and will not be charged by Shields of Strength.